prayer

God our father

walk through my house and take away all my worries

and illnesses

and please watch over and heal my family

in Jesus name

amen

!!!!!!!!!!

an aunty approach me and ask me
where to find someone who had a 'neck operation'
i ask --male or female
is a female
i ask -- what is her name ?
she answered -- don't know
what is the surname?
don't know?
we call her by -home name
i am so sorry , aunty. i don't know how to help you !

many a time , we don't know people's name.
OMG ! how to find such a person!

i still remember years back
when Nong came back and related a story to me
mum , someone come to our class and find nong nong
so many people look back!

my home nong nong is different from your home nong nong !
ooooo
thats life !

yesterday another old lady approach me again
you speak Foochow? ( as if i have a dialect shown on my face !)
yes aunty
Misi--- i cant pass motion-- for the pass 3-4days .... i didn't make it
i tell her what to eat
i tell her she try to eat more fruits and vegetables and may be some prunes
what is prunes?
i try to explain to her.
she say -- thats something expensive. she shed tears as she tell me .
oooo I'm speechless!
i get Dr to precribe Lactolose ( sth to ease her constipation )
she related to me she had 5 children --all of them have their own family
only the youngest son -- who is married and has no children yet
that s the only son who support her finiancially
OMG!-- she has to take PRAVIX (an antiplatilet drug) and she has to pay around >rm 200 more month. can she afford ?

as we talk ,
she related to me she had a relative
who die in the hospital in the ICU last time
her children is a DR working in Rejang Medical Center who's a orthopaedic surgeon by surname Tang
then she tell me more about that family
i can figured out someone i know of
i help her to ring the relative
they met and they talk
And i left
OMG ! we have to know lots of things in this world in order to help people !

power up your confidence

on 4 /12/2010. I went for a motivation talk by a distinguished speaker ---Mr. Mohamad Ariff Azahari. We were given a hang out as follow

Professional Etiquette

Etiquette

the ability to get along with others, demonstrate good manners, perform acts of consideration and put others at ease. while this qualities have always been appreciated.In today's hectic and often self-centred world ,they act as beacons that cause a person to shine out from the crowd.True act of courtesy are performed, not out of a sense of obligation or in a patronising way , but out of genuine respect , care and thoughtfulness for the person(s) in question, regardless of any cultural, political or religious differences. Of course , etiquette for etiquette's sake will be an empty and meaningless activity. But genuine good manners and a working knowledge of professional behaviour are essential and productive business skills.

Handshakes

The handshake is the most traditional of all the form of welcome. It can set the entire tone of meeting. In the past , it was initiated to show that you were unarmed. today it shows respect and friendship.

whoever extends their hand first has the distinct advantage. When you use a confident grip,not a' bone crusher 'handshake . You are being direct , taking initiative , and establishing control.It is not necessary for a woman to wait for a male to offer for his hand first,

Make eye contact and smile. Looking people in the eye gives them the impression that you are trustworthy and confident in your ability.your smile should be sincere as it will set the tone of the meeting and put everyone at ease.

*Always stand ( rise to the occasion) to shake hands.
*keep your right hand free to initiate or accept a hand shake
*extend your hand parallel to the ground
*extend your hand on a slight angle with the thumb up
*close your hand only when the webs of your thumbs meet
* shake from the elbow not the shoulder or wrist.
*give 2-3 smooth , firm shakes and then let go
*remain 2-3 arms lengths away

Shake hands when
*you are introduced to someone
*you are saying goodbye
*when a client customer or visitor enters your office
*when you run into someone you have not seen for a long time
*when you commence a meeting with someone
*when you feel is appropriate
* when consoling somone
* when you meet a clientoutside of your office
* when you are congratulating someone
* when you are in social situation


Cultural differences

many cultures shake with a softer handshake. If in doubt, be confidently firm, but gentle.Asians often stand closer and may give a slight bow instead of bowing, while others will do both.The bow shows respect.The lower and longer bow , the more respect is shown.

Peoples with disabilities

If someone extends a prosthetic device , an arm stub or deformed hand, shake it . if they extend their left hand because the other is deformed or malfunctioning, then skake it without hasitation.

extend your hand in welcome to people in wheelchair and treat them as you would anyone else.

first impressions

consider the following tips to presents yourself professionaly and correctly.

*if you suffer from sweety palms, spray your hands with antiperspirant before you go to a business or social event.

*for cold hands ,wear gloves to an event and take them off as you enter . when wearing gloves as part of your attire remove the right -hand glove before shaking hands

*use cologue sparingly or not at all.Many people have allergies, and the scent could make others sick.

* don't wear large rings or tangling bracelets on the right hand . They can hurt when shaking hands .

*some older women were taught that ' ladies do not extend their hands ' be alert . Today , most women understand that this is expected.

*again , remember to 'raise to the occasion'. if you are seated and someone extends a hand , simply pause, gently push back your chair , and get up.If the person standing says to you , 'no , no don't get up'. your respond should be ' on the contraly, it is my pleasure'Then state your name and extend your hand.If you

*remain standing throughout the conversation.

Introductions

introducing yourself

whether it is a work or a social occasion, if no one introduces you , you must introduce yourself.

your aim should be to

* tell people who you are and give them a pleasant experience of you

*always introduce yourself to the people seated at either side of you.

At a luncheon , if time permits, get up and go around the table and introduce yourself.

* never yell across a table

*never use a title to introduce yourself. letpeople know your status later,during the small talk.In today's social and business environment it perfectly acceptable for a womman to offer her hand first.In fact , it shows self confidence and leadership.

*if your name is unusual or difficult to pronounce, be ready to assist the person who is introducing you

*respond to business or casual introductions by saying. 'Hello, Mrs Jones' or ' Hello lisa , it is a pleasure to meet you'

*always keep your right hand free to initiate a handshake.A good handshake conveys your confidence level and atitudes.

Introducing others

* always introduce a title to a title. never use a title for one person and not for the other.

*keep introductions formal until given permission to do otherwise.Never ask permission to use a person's christian name .

* do not hug or kiss during a business introduction.

*when approached by someone who you have forgotten their name just initiate a handshake and re-introduce yourself.

* if you plan to leave a couple after introducing them , always include a conversation starter or some information about the person first.

* when someone approaches and joins the groupwith whom you are talking you are not required to stop the conversation and introduce the person . Just give a nod of recognition.

order of importance ( who gets introduce to whom)

name ( introduce ) the person of most importance or most authority first, regardless of gender. if everyone is equal in all senses , pick the one you want to compliment and introduce him / her first. Or you can introduce the older person first.At social getherings organised by your work.It is considered appropriate to introduce your boss to your spouse.

when being introduced

* raise to the occasion

* move toward the person,establish eye contact, look pleasant and smile

*give them your full attention

*shake hands

*greet the person and repeat teir name

*when the meeting has ended, close the loop. by saying 'Good bye , it was great to meet you '

forgetting names

forgetting someone's name is not humorous.Pay attention during introduction, and try the following techniques for remembering names

look at the person's face

*think of a personal connection ( your mother's or daughter's name , for example)

*ask people to spell difficult names

*listen and repeat names

*repeat the name you heard

*ask for a business card

*use theperson's name during conversation

*focus on the other person without making any judgements